PRIVACY POLICY
Infinity Audio SRL
Last updated June 25, 2026
This privacy notice for Infinity Audio SRL ("we," "us," or "our") describes how and why we might collect, store, use, and/or share your information when you use our services, such as when you:
Visit our website at https://www.infinity.audio/, or any website of ours that links to this privacy notice
Download and use our macOS application (ONE Instrument), or any other application of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@infinity.audio.
SUMMARY OF KEY POINTS
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more in Section 4 below.
How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information, including the right to request deletion of your account and associated data.
How do you exercise your rights? The easiest way to exercise your rights is by using the account deletion feature within the ONE Instrument app, by submitting a data subject access request, or by contacting us at privacy@infinity.audio.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
9. DO WE COLLECT INFORMATION FROM MINORS?
10. WHAT ARE YOUR PRIVACY RIGHTS?
11. CONTROLS FOR DO-NOT-TRACK FEATURES
12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
13. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
14. DO WE MAKE UPDATES TO THIS NOTICE?
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information we collect may include the following:
Names — collected when you create an account, used to identify you within the Services
Email addresses — collected when you register an account or contact us, used for account management and service communications
Both of the above are linked to your identity and associated with your account for the duration of your use of the Services.
Sensitive Information. We do not process sensitive information.
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details. If you choose to register in this way, we will collect the information described in Section 6 below.
Application Data
If you use our application(s), we also collect the following information:
Product Interaction Data. We collect information about how you interact with the ONE Instrument application, including features accessed, content browsed or downloaded from the cloud library, playback and session activity, and in-app navigation patterns. This information is linked to your account and used to improve the Services and personalise your experience. It is not used for third-party advertising.
Session and Creative Data. The app stores configuration data, MIDI sequences, patch selections, instrument settings, and recording session data ("Session Data") associated with your creative projects. Session Data may be stored locally on your device and/or synchronised to our cloud infrastructure to enable cross-device access. You retain full ownership of your creative content; we process this data solely to provide the Services.
Cloud Subscription Data. When you purchase a subscription through the Apple App Store, Apple processes the transaction. We may receive confirmation of your subscription status (active, expired, trial) from Apple's StoreKit framework to unlock the appropriate features within the app. We do not receive or store your payment card details.
Device Data. We automatically collect device information such as your device model, operating system version, unique device identifiers, and application version. This information is used for troubleshooting, compatibility verification, and service optimisation.
Push Notifications. We may request to send you push notifications regarding your account or certain features of the application. If you wish to opt out, you may turn them off in your device's settings.
Information automatically collected
In Short: Some information is collected automatically when you visit or use our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information. The information we collect includes:
Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect, including your IP address, device information, browser type, and information about your activity in the Services (date/time stamps, features used, error reports).
Device Data. Information about the device you use to access the Services, including IP address, device and application identification numbers, hardware model, operating system, and system configuration information.
Location Data. We collect approximate location data based on your IP address. We do not collect precise GPS location. You can opt out by disabling location settings on your device.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for the following reasons:
To facilitate account creation and authentication and otherwise manage user accounts. We process your name and email address so you can create and log in to your account and keep your account in working order.
To provide and deliver the Services. We process Session Data and subscription status to enable cloud sync, cloud library access, and feature unlocking based on your subscription tier.
To improve and personalise the Services. We process Product Interaction data to understand how users engage with the app, identify areas for improvement, and tailor content recommendations within the cloud library.
To communicate with you. We may use your email address to send service-related communications, such as account confirmations, subscription notifications, and important updates about the Services.
For security and fraud prevention. We may process your information to detect, investigate, and prevent fraudulent transactions and other illegal activities and to protect the rights and property of Infinity Audio and others.
To comply with legal obligations. We may process your information where we believe it is necessary for compliance with applicable laws and regulations.
To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
In Short: We only process your personal information when we have a valid legal reason to do so under applicable law.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. We may rely on the following legal bases:
Consent. We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time by contacting us at privacy@infinity.audio.
Performance of a Contract. We may process your information when it is necessary to fulfil our contractual obligations to you, including providing the Services you have requested.
Legitimate Interests. We may process your information when it is reasonably necessary to achieve our legitimate business interests, provided those interests are not overridden by your rights and interests. For example, we process Product Interaction data to improve the app experience.
Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations.
Vital Interests. We may process your information where it is necessary to protect your vital interests or the vital interests of a third party.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time by contacting us at privacy@infinity.audio.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations and with specific third parties.
We may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Service Providers. We may share your information with third-party service providers that perform services on our behalf, such as cloud hosting, data analytics, and customer support, under written agreements that require them to protect your information.
We do not sell your personal information to third parties. We do not share your personal information with third parties for targeted advertising purposes.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information on our website.
We may use cookies and similar tracking technologies (like web beacons and pixels) on our website. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice. The ONE Instrument app does not use browser cookies; app-side tracking is limited to the Product Interaction data described in Section 1.
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using supported third-party authentication providers, such as Sign in with Apple.
Where you choose to do this, we will receive certain profile information about you from your social media provider, typically including your name and email address. We will use the information we receive only for the purposes described in this privacy notice. We are not responsible for other uses of your personal information by your third-party social media provider.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. Specifically:
Account data (name, email): retained for as long as you maintain an active account with us.
Cloud-synchronised user data (including installed and uninstalled libraries, favourite patches, and other account preferences) is retained for as long as you maintain an active account. Upon account deletion, this data will be permanently deleted from our cloud infrastructure, except where retention is required by applicable law.
Product Interaction data: retained in aggregated or anonymised form for up to 24 months for analytics purposes; individually identifiable records are deleted within 30 days of account deletion.
Legal and compliance records: retained for the period required by applicable law, even after account deletion.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.
9. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 13 years of age.
We do not knowingly solicit data from or market to children under 13 years of age. By using the Services, you represent that you are at least 13, or that you are the parent or guardian of such a minor and consent to such minor's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@infinity.audio.
10. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, you have rights that allow you greater access to and control over your personal information. You may review, change, or delete your account at any time.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. You can make such a request by contacting us at privacy@infinity.audio.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you have the right to complain to your Member State data protection authority or the UK data protection authority (ICO).
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us at privacy@infinity.audio. Please note that this will not affect the lawfulness of the processing before its withdrawal.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in our emails or by contacting us. We may still send you service-related messages necessary for the administration and use of your account.
Account Information
If you would like to review or update the information in your account, you can log in to your account settings within the ONE Instrument app or on our website.
Account Deletion
You can request deletion of your account and all associated personal data directly from within the ONE Instrument app:
Click the account icon (person icon) in the app toolbar
Select "Delete Account" at the bottom of the profile panel
Confirm your identity and the deletion request
Alternatively, you may submit a deletion request by emailing privacy@infinity.audio from the email address associated with your account.
Upon confirmed deletion:
Your account will be deactivated immediately
Your name, email address, and account profile will be permanently deleted from our active systems
Cloud-synced Session Data will be permanently deleted within 30 days
Product Interaction data linked to your identity will be deleted within 30 days
Certain information may be retained in our files where required to prevent fraud, comply with legal obligations, or enforce our legal terms, as described in Section 7
Please note that account deletion is irreversible. Content created locally on your device is not affected by account deletion and must be removed separately from your device.
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some operating systems include a Do-Not-Track ('DNT') feature you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Utah or Virginia, you are granted specific rights regarding access to your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
Category
Examples
Collected
A. Identifiers
Contact details, such as name, email address, online identifier, Internet Protocol address, and account name
YES
B. Personal information (CA Records statute)
Name, contact information, education, employment, employment history, and financial information
NO
C. Protected classification characteristics
Gender and date of birth
NO
D. Commercial information
Transaction information, purchase history, financial details, and payment information
NO
E. Biometric information
Fingerprints and voiceprints
NO
F. Internet or network activity
Interactions with our application, features used, content browsed or downloaded (Product Interaction data)
YES
G. Geolocation data
Approximate device location (IP-based only; no precise GPS)
YES
H. Audio, electronic, visual information
Images and audio, video or call recordings created in connection with our business activities
NO
I. Professional or employment-related information
Business contact details, job title, work history, and professional qualifications
NO
J. Education Information
Student records and directory information
NO
K. Inferences drawn from collected personal information
Inferences drawn from any collected personal information to create a profile about preferences and characteristics
NO
L. Sensitive personal Information
NO
We will use and retain the collected personal information as needed to provide the Services or for:
Category A — As long as the user has an account with us; deleted within 30 days of account deletion
Category F — Up to 24 months in aggregate/anonymised form; individually identifiable records deleted within 30 days of account deletion
How do we use and share your personal information?
Learn about how we use your personal information in Section 2 above.
We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.
California Residents
Under the California Consumer Privacy Act (CCPA), California residents have the following rights:
Right to request deletion: You can ask for the deletion of your personal information. You may exercise this right directly from within the ONE Instrument app (account icon in toolbar → "Delete Account") or by contacting us at privacy@infinity.audio.
Right to be informed: You have the right to know what personal information we collect, the purposes for which it is used, whether we sell or share it, and the specific pieces of personal information we have collected about you.
Right to Non-Discrimination: We will not discriminate against you if you exercise your privacy rights.
Right to Limit Use of Sensitive Personal Information: We do not process sensitive personal information.
To exercise these rights, contact us at privacy@infinity.audio or submit a data subject access request.
Colorado Residents
Under the Colorado Privacy Act (CPA), Colorado residents have the right to be informed, access, correct, delete, obtain a copy of, and opt out of the processing of their personal data for targeted advertising or sale purposes. To submit a request, email privacy@infinity.audio. To appeal a decision, email privacy@infinity.audio. Within forty-five (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response.
Connecticut Residents
Under the Connecticut Data Privacy Act (CTDPA), Connecticut residents have the right to be informed, access, correct, delete, obtain a copy of, and opt out of the processing of their personal data for targeted advertising or sale purposes. To submit a request, email privacy@infinity.audio. To appeal a decision, email privacy@infinity.audio. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response.
Utah Residents
Under the Utah Consumer Privacy Act (UCPA), Utah residents have the right to be informed, access, delete, and obtain a copy of their personal data, and to opt out of the processing of their personal data for targeted advertising or sale. To submit a request, email privacy@infinity.audio.
Virginia Residents
Under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents have the right to be informed, access, correct, delete, obtain a copy of, and opt out of the processing of their personal data for targeted advertising, sale, or profiling purposes. To submit a request or appeal a decision, email privacy@infinity.audio. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response. If your appeal is denied, you may contact the Virginia Attorney General to submit a complaint.
13. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: You may have additional rights based on the country you reside in.
Australia and New Zealand
We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020. At any time, you have the right to request access to or correction of your personal information. If you believe we are unlawfully processing your personal information, you have the right to submit a complaint to the Office of the Australian Information Commissioner or the Office of New Zealand Privacy Commissioner.
Republic of South Africa
At any time, you have the right to request access to or correction of your personal information by contacting us at privacy@infinity.audio. If you are unsatisfied with the manner in which we address any complaint, you can contact the Information Regulator (South Africa): enquiries@inforegulator.org.za.
14. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this notice and will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice within the Services or by directly sending you a notification to the email address associated with your account. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at privacy@infinity.audio or contact us by post at:
Infinity Audio S.r.l.
Piazza Guglielmo Marconi 8
23017 Morbegno (SO)
Italy
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it.
To delete your account and associated data from within the app: Click the account icon in the toolbar of the ONE Instrument app, then select "Delete Account" at the bottom of the profile panel.
To submit a data access or deletion request by email: Email us at privacy@infinity.audio from the email address associated with your account.
We will respond to all verified requests within the timeframes required by applicable law.